Frequently Asked Questions |
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| General Questions | ||
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How long has Ross manufactured mixing equipment? The company started in Rochester NY in 1842. What types of mixing equipment does the company specialize in?We manufacture specialty equipment for liquid/liquid, solid/solid, and liquid/solid applications. We do not manufacture Turbine or Propeller mixers. Does Ross inventory equipment for immediate development or production needs?Yes, we maintain a multi-million dollar inventory of mixers and blenders in laboratory and production sizes. These are available for nearly immediate shipment. Some companies rent mixers, is this a possibility from Ross?Yes, we rent in-stock mixers as well as custom mixers built for special requirements. I understand the company is owned by the Ross family?Yes, the Ross family has owned the company since it's inception. In 1999 the company established an ESOP for it's employees. All of the companies employees now share in the ownership. We feel this was an important step forward for the future of the company. Where are Ross mixers manufactured?We own five domestic manufacturing plants located in Hauppauge NY, Deer Park NY, Savannah GA (2) and Pt St. Lucie FL. We also own manufacturing facilities in mainland China and have licensees throughout the world. The timely servicing of my equipment is important, how does Ross handle this aspect of the business?We maintain a very large stock of spare parts in all of our plant sites. Most parts are shipped within 24 hours of order placement. If field service is required, a trained serviceman is sent from the plant where the equipment was built. All service work is performed by direct employees of the company. Who should I contact at Ross to discuss my application?You can either call a Product Manager at our New York office toll free at 1-800-243-ROSS (7677), or click on the Sales Offices tab on the website for the closest regional sales contact. I am in need of storage vessels for my expansion. Can you recommend a contact who can assist me with this requirement?We manufacture standard and ASME stamped vessels in our Savannah and Deer park facilities. You can contact Seavy O'Neal in Savannah at 1-912-238-3300 or Jon Kerr in New York at 1-800-243-ROSS (7677) Do you manufacture controls for your mixers?Yes, our Ross Systems and Controls group (SysCon) located in Savannah specializes in control systems. We can supply simple stand alone panels or automated PLC controlled systems. We normally install and test all controls on our mixers before they are shipped. |
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